workbench报错求助

冬雪

安装了ansys，但是workbench打不开，一打开就报错，有人知道怎么解决吗，英文名改了，运行库所有的都安装了，还是没解决
An unexpected error has occurred: The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exit.
--- System.AggregateException: The following required addins could not be loaded: Ans.SceneGraphChart.SceneGraphAddin. The software will exit.--- System.Exception: SceneGraph.Engine - failed to boot up.
at Ans.SceneGraphChart.Engine..ctor(IConfiguration p_config, IErrorHandler p_errorHandler)
at Ans.SceneGraphChart.SceneGraphAddin.Load(AddinLoadContext context)
at Ansys.Core.Addins.AddinManager.setupAddin(String path, String name, AddinBase addin)
at Ansys.Core.Addins.AddinManager.LoadAddin(String name, String path)

冬雪

我换一个账户登录就可以运行，原账户不行

冬雪

西北人 发表于 2022-2-5 06:33
这个账户是指什么账户呀？

随便创建一个新账户，账户必须是英文